Place refers to the
location of your business and the accessibility of your products
through retailers or via direct channels such as telephone sales and
the Internet. If you limit access to your products to potential
purchasers, you are 'shooting yourself in the foot'.
Business location is
critical in the case of retail businesses and those businesses that
rely on local or passing customers (such as accountants, solicitors,
medical clinics and other professional services).
If location is important, you need to evaluate:
Passing pedestrian and traffic flow
Direct competition in the immediate area
Complementary business in the immediate area
A key function of the sales force is to get the retail trade 'on side'
Parking facilities
Rent costs
Location in relation to residential or commercial zones from which potential customers are drawn
Distribution of your
product is crucial in the case of manufactured products that do not
rely on local customers but have a much wider state or national
distribution network.
In this case, distribution of the product is crucial. There are often
many paths (i.e. channels), which a product can take in going from your
shop to the customer. A channel "map" can be drawn in order to
visualise this keeping in mind all the middlemen, agents, shops,
stores, etc. along the way. Defining a channel strategy is not simply
an arbitrary matter. Bear in mind that all middlemen along the way are,
in essence, in partnership with you to sell something to the end-user.
Therefore, your product and its other 3 P's must be such that various
resellers in your channel have their needs (e.g. margin objectives,
volumes) met.
At the risk of oversimplifying, a good practical way to determine, or
at least analyze, appropriate channels for your product would be to
start at the point of final purchase. Who is the final consumer or user
of your product? Where does that person look when buying your type of
product? If she buys this product from an office products retail store,
then where does that retailer obtain his products... and so on. Once
the various channels have been identified, it is easier to determine
which ones make the most sense or which ones offer the path of least
resistance.
In a broader context, 'place' can also relate to customer accessibility to you. In some cases, you need to question:
Can customers negotiate and complete business transactions by telephone or via the Internet?
Do customers have easy access to your sales personnel?
Can customers in remote locations transact business with you via authorised agents or distributors?